Quality Disability, Medical,
Mobility, Aged, Paediatric
and Adaptive Aids

Returns & Refunds

Returns & Refunds Policy

We urge you to choose your items carefully. If you have any queries, please contact us before ordering to discuss this, as we can email the product instruction sheet to you. We have a lot of experience in the industry and if you are unsure about what items to order, we should be able to help. If, after receiving your order, it is not satisfactory, we are happy to offer a credit or refund for the goods provided that:

  • The goods are in a resaleable condition
  • The goods have not been marked, soiled or washed
  • The goods are returned to Pelican within a reasonable timeframe – generally 30 days of receiving them (excluding transit times)
  • The goods are returned at the customer’s cost by courier or registered post (so we can get Proof of Delivery) – we cannot accept responsibility for goods lost in transit

Unfortunately we are unable to credit freight charges, unless the problem was our fault.

In certain circumstances a re-stocking fee may be applicable.

Returns Procedure

Contact Pelican and get a Goods Return Number. Send goods back to Pelican (including original packaging if possible) via registered airmail or international courier. When sending, make sure you will be able to get Proof of Delivery for the parcel. Once received at Pelican, we can either replace the goods issue a credit, or refund you your money.

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