Quality Disability, Medical,
Mobility, Aged, Paediatric
and Adaptive Aids

Ordering Information

Pricing and Currency

Prices are in US Dollars for our US and Canadian customers, and in GBP for our UK customers. Prices are subject to change without notice.

How to Order

Shop online and complete the ordering process.

Where do we ship to?

This website is for our US, Canadian and UK customers. For people outside of these area, please visit worldwide Pelican website here.

Parcel Weight

Although we can send orders of any weight and size, the shipping estimate feature on our online shop has a 44lbs / 20kg parcel limit. If you try to order products over this weight, you will be prompted to contact us, and we will send you a quote. Let us know what you need, and we will get back to you with a quote.

Delivery Times

Pelican is based in Perth, Australia. The delivery times for stock products for international orders is generally 5-10 working days, but it can take longer. Excludes public holidays and time in Customs if applicable, and may be subject to delay due to causes outside of our freight company’s control. We always try to have stock of every product (excluding made-to-order products). Sometimes, if we run out of stock, we replenish the products within a few days.

COVID-19 Delays for International Orders: Deliveries may be delayed due to ongoing air capacity limitations and disruptions at the destination. Due to increased government regulations during the coronavirus pandemic, there may be some delays affecting the passage of mail thru customs.

Overseas Customs Duty

For overseas orders we cannot control any Customs delays, and any Customs duties are payable by the customer. This depends on the local customs regulations.

International/Foreign Transaction Fees

For overseas orders your bank may charge you an International or Foreign Transaction Fee, based on their terms. We do not control these charges.

Tracking Orders

All orders are trackable.

Need a Quote?

No problem – contact us with a list of the products you need and we will get back to you with a quote, including freight.


ABN 39 008 771 873
ACN 008 771 873

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